Will I get a VAT invoice?

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• How can I get a VAT invoice?

  Your VAT invoice is only generated after your order has been despatched. To find your VAT invoice online follow these steps: Start by signing into your i-sells.co.uk user account and navigate to "Orders List / Returns". Click here to sign in & go to ...

• How long will my return take to be processed?

  Once we receive your return, we aim to process them within 1-3 working days. You will be notified by email every step of the way: When we receive and are checking in your return Once we have actioned your return by either a refund or replacement.

• When will my order be available for collection from the Trade Counter?

  You will receive an email which will confirm that order is available to collect  Alternatively please call 0208 463 9690 to confirm and agree a collection date/time.

• What are the normal delivery times? How long will my order take to arrive?

  Economy Delivery:  4 to 7 Days Courier Delivery - Standard: 2 to 4 Days Courier Delivery - Premium: Next Working Day + + Order before noon for Next Working Day Delivery for items in stock Excludes Highlands, Islands, and Certain Postcodes. View our ...

• How to start a return if you have not created an account on our system?

  You have 2 ways to do returns if you have not set up an account on our system:- Go to "Forgotten Password" and this will send you a link and then you can create an account which will enable you to do returns yourself. Give us a call on 020 8463 9696 ...