When will my order be available for collection from the Trade Counter?

When will my order be available for collection from the Trade Counter?

You will receive an email which will confirm that order is available to collect 
Alternatively please call 0208 463 9690 to confirm and agree a collection date/time.

    • Related Articles

    • What are the normal delivery times? How long will my order take to arrive?

      Economy Delivery:  4 to 7 Days Courier Delivery - Standard: 2 to 4 Days Courier Delivery - Premium: Next Working Day + + Order before noon for Next Working Day Delivery for items in stock Excludes Highlands, Islands, and Certain Postcodes. View our ...

    • I received my order, but some products are missing. Why isn't it all there?

      Usually this means that the order has been split into 2 or more shipments which should arrive on the same day or the next. This will either be because they are coming from a different warehouse, or the delivery times on the individual products aren’t ...

    • Will I get a VAT invoice?

      Yes you will receive a VAT invoice after your good are dispatched.

    • Can I order without an account?

      Yes, you can use our Quick Checkout option once you have items in your basket. Once you click "Checkout" you will be taken to a page where you can choose to create account/log in or use the Quick Checkout option.

    • How long will my return take to be processed?

      Once we receive your return, we aim to process them within 1-3 working days. You will be notified by email every step of the way: When we receive and are checking in your return Once we have actioned your return by either a refund or replacement.