I received my order, but some products are missing. Why isn't it all there?
Usually this means that the order has been split into 2 or more shipments which should arrive on the same day or the next. This will either be because they are coming from a different warehouse, or the delivery times on the individual products aren’t the same. If you still feel something is wrong please call on 0208 463 9696
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Returning Custom, Special & Factory Made Products
These type of products usually cannot be returned as they would have been made specific to your requirements. Call us if you would like to return special or custom made products. In some cases we may be able to charge a restocking fee for these ...
When will my order be available for collection from the Trade Counter?
You will receive an email which will confirm that order is available to collect Alternatively please call 0208 463 9690 to confirm and agree a collection date/time.
What are the normal delivery times? How long will my order take to arrive?
Economy Delivery: 4 to 7 Days Courier Delivery - Standard: 2 to 4 Days Courier Delivery - Premium: Next Working Day + + Order before noon for Next Working Day Delivery for items in stock Excludes Highlands, Islands, and Certain Postcodes. View our ...
Can I order without an account?
Yes, you can use our Quick Checkout option once you have items in your basket. Once you click "Checkout" you will be taken to a page where you can choose to create account/log in or use the Quick Checkout option.
How do I submit a return?
If you would like to submit a return for either a refund or a replacement, please follow these instructions: 1. Go to your Orders List / Returns list Start by signing into your i-sells.co.uk user account and navigate to "Orders List / Returns". Click ...