Returning for a different product

Returning for a different product

If you would like to change your ordered product to a different size, model, make or to any other product. Please request a Refund for your ordered product and order your desired replacement product.

  • Request a refund for your ordered product
  • Send it back to us

  • Place a new order for your required product

Replacements only apply in cases where a product is damaged or broken on arrival. We can only replace "like for like"

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