What if my items are damaged when they are delivered?

What if my items are damaged when they are delivered?

Upon signing for the delivery, please check the parcel for any obvious signs of damage, if the package is found to be damaged you may refuse delivery. If the product is found to be damaged after opening, please report to i-sells.co.uk by raising a returns request within 5 working days of receipt, with an image of the damaged product to request a replacement.

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    • What do I do if the item has been damaged?

      Please inspect the item thoroughly for damage BEFORE signing for it or accepting it. If damage has occured, only sign for the item as damaged or reject the delivery. We cannot pursue the issue with our couriers if this is not done.

    • When should I arrange a fitter / electrician?

      We suggest you wait until your goods have been successfully delivered before you book a fitter or electrician.

    • When should I arrange a fitter / electrician?

      We suggest you wait until your goods have been successfully delivered before you book a fitter or electrician.

    • Replacements

      Replacements only apply in cases where a product is damaged or broken on arrival. We can only replace "like for like"

    • Restocking fee

      In most cases, there will be no restocking fee.  If you would like to return items after 30 days, large items over 1 mtr, special order items, or you are a business customer, please contact us to discuss options and restocking charge (usually 25%). ...