Returns FAQ
What if my items are damaged when they are delivered?
Upon signing for the delivery, please check the parcel for any obvious signs of damage, if the package is found to be damaged you may refuse delivery. If the product is found to be damaged after opening, please report to i-sells.co.uk by raising a ...
Returning Custom, Special & Factory Made Products
These type of products usually cannot be returned as they would have been made specific to your requirements. Call us if you would like to return special or custom made products. In some cases we may be able to charge a restocking fee for these ...
Replacements
Replacements only apply in cases where a product is damaged or broken on arrival. We can only replace "like for like"
Returning for a different product
If you would like to change your ordered product to a different size, model, make or to any other product. Please request a Refund for your ordered product and order your desired replacement product. Request a refund for your ordered product Send it ...
How long will my return take to be processed?
Once we receive your return, we aim to process them within 1-3 working days. You will be notified by email every step of the way: When we receive and are checking in your return Once we have actioned your return by either a refund or replacement.
Restocking fee
In most cases, there will be no restocking fee. If you would like to return items after 30 days, large items over 1 mtr, special order items, or you are a business customer, please contact us to discuss options and restocking charge (usually 25%). ...
Return day policy
100% satisfaction guaranteed or your money back! If you are unhappy with any product purchase, you may return it within 30 days from purchase for a full refund. This applies to all our goods except non-stock or non-reusable items such as chemicals, ...
Where do I send my return?
Once you submit your return and are issued an RMA number, you will be given full instructions and address where to send back your returns. Please see the "How do I submit a return?" FAQ for information on how to create a return online. Our Address ...
How do I submit a return?
If you would like to submit a return for either a refund or a replacement, please follow these instructions: 1. Go to your Orders List / Returns list Start by signing into your i-sells.co.uk user account and navigate to "Orders List / Returns". Click ...
How to start a return if you have not created an account on our system?
You have 2 ways to do returns if you have not set up an account on our system:- Go to "Forgotten Password" and this will send you a link and then you can create an account which will enable you to do returns yourself. Give us a call on 020 8463 9696 ...